Refund and Returns Policy

Last Updated: July 2026

At ECOMMYZ, we want every customer to feel confident in their purchase. If something does not meet your expectations, we offer a clear and transparent return and refund process.

Important Notice

  • Return shipping is free only for defective, damaged, or incorrect items.
  • For all other approved returns, customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable unless required by law or due to our error.

Business Location

ECOMMYZ is an online-only retail business operated by Yucca Valley Clothing Company LLC.

The address listed on this website is our registered business and correspondence address. It is not a walk-in retail store or customer pickup location, and we do not offer in-person shopping or order collection.

Returns must be authorized before shipment. Please follow the return instructions provided in this Refund and Returns Policy and wait for your Return Merchandise Authorization (RMA) before sending any item.

For return instructions, please review the Return Process and Return Address Policy sections below.

1. Return Window

You must request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • Original packaging and tags must be included, along with any accessories supplied with the item, where applicable.
  • Items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

2. Return Process

Step 1: Request Return Authorization (RMA)

Email us at [email protected] and include:

  • Your order number
  • Reason for the return
  • Photos of the item (if defective, damaged, or incorrect)

Step 2: Receive Return Instructions

After reviewing your request, we will provide your Return Merchandise Authorization (RMA), return instructions, and the appropriate return address.

See the Return Address Policy section below for the current return address and any product-specific exceptions.

Returns sent without prior authorization or to an incorrect address may be refused or experience processing delays.

Step 3: Ship Your Item

  • Package the item securely, including all original packaging, tags, manuals and accessories as required for return eligibility.
  • Ship using a trackable shipping method.
  • Retain your tracking information until the return process has been completed.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If the item received is defective, damaged during transit, or incorrect due to our error:

  • Return shipping will be provided at no cost where applicable.
  • A prepaid return label may be issued.

Customer Preference Returns

For approved returns due to reasons such as:

  • Change of mind
  • Ordering the wrong item
  • Incorrect size selection
  • No longer wanting the product

the customer is responsible for return shipping costs.

4. Refund Processing

Once your returned item has been received and inspected:

  • Refunds are typically processed within 7 business days.
  • Approved refunds are issued to the original payment method used for the purchase.
  • Your financial institution may require additional processing time before the funds appear in your account.

You will receive an email confirmation once your refund has been completed.

5. Exchanges & Replacements

Because ECOMMYZ products are made to order, we do not maintain traditional physical inventory.

If you require an exchange for a different size or color, please contact us at [email protected].

Exchange or replacement availability depends on whether the requested product, size, color, or design can be produced by our production and fulfillment partners at the time of your request.

If the requested item is unavailable, we may offer another appropriate resolution, including a refund where applicable.

For defective, damaged, or incorrect items caused by our error, please contact us with your order number and supporting photographs. We will review your request and provide an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, used, washed, or altered.
  • Items damaged after delivery due to customer handling.
  • Products returned without their original packaging, tags, or included accessories.

7. Additional Conditions

  • Once approved, you must ship within 30 days of receiving Return Merchandise Authorization (RMA).
  • Customers should retain proof of shipment until the refund has been completed.
  • Lost or damaged return shipments may require a carrier investigation before a refund can be issued.
  • We reserve the right to deny returns that do not meet the eligibility requirements described in this policy.

8. Return Address Policy

Please do not send any item back without first obtaining Return Merchandise Authorization (RMA) from our customer support team.

Do not ship your return until your RMA confirmation email specifies the exact return address. In most cases, this will be:

Yucca Valley Clothing Company LLC / ECOMMYZ Returns
58290 El Dorado Dr
Yucca Valley, CA 92284
United States

Some products, manufacturers, or fulfillment partners require a different authorized return facility. Always use the exact address provided in your RMA confirmation email, even if it differs from the address above.”

Returns sent without prior authorization or to an incorrect address may be refused, delayed, or returned to the sender.