Refund and Returns Policy

Last Updated: March, 2026

At ECOMMYZ, we want every customer to feel confident in their purchase.
If something doesn’t meet your expectations, we offer a clear and transparent return and refund process.

Important Notice

  • Return shipping is free only for defective, damaged, or incorrect items
  • For all other returns, customers are responsible for return shipping costs

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible:

  • Item must be unused and in original condition
  • Original packaging, tags, and accessories must be included
  • Items that are worn, altered, or damaged after delivery are not eligible

2. Return Process (Step-by-Step)

Step 1: Request Return Authorization (RMA)

Email us at contact@ecommyz.com with:

  • Order number
  • Reason for return
  • Photos (if defective or damaged)

Step 2: Receive Return Instructions

Once approved, our support team will provide:

  • Return authorization (RMA number)
  • Return shipping address (U.S.-based return facility or carrier drop point)
  • Packing and shipping instructions

⚠️ Returns sent without approval may not be accepted.

Step 3: Ship Your Item

  • Package item securely with original materials
  • Ship using your preferred carrier or recommended service
  • Keep tracking number for reference

3. Return Costs

  • Defective / Damaged / Incorrect Items: Free return shipping (label may be provided)
  • Change of Mind: Customer is responsible for return shipping
  • Original shipping fees are non-refundable

4. Refund Processing

Once your return is received and inspected:

  • Refunds are processed within 7 business days
  • Refunds are issued to your original payment method
  • Bank processing times may vary

5. Exchanges

For size, color, or product exchanges, contact:
📧 contact@ecommyz.com
We will assist you with a replacement where available.

6. Non-Returnable Items

Non-returnable items include items that have been worn, washed, altered, damaged after delivery, or returned without original tags/packaging. If a specific item is excluded from return eligibility, this will be clearly stated on that product page before purchase.

7. Additional Conditions

  • Returns must be shipped within 30 days of approval
  • Keep proof of shipment until refund is completed
  • Lost/damaged return shipments may require carrier claim verification

8. Return Address Policy

Approved returns must be sent to our U.S. return facility: Yucca Valley Clothing Company LLC / ECOMMYZ Returns 58290 El Dorado Dr, Yucca Valley, CA 92284, United States

Customers must request return authorization before shipping any return.

Approved returns are processed through our designated U.S. return handling facility or authorized fulfillment partner, depending on the product type.

Contact Information