Refund and Returns Policy

Last Updated: July 2026

At ECOMMYZ, we want every customer to feel confident in their purchase. If something does not meet your expectations, we offer a clear and transparent return and refund process.

Important Notice

  • Return shipping is free only for defective, damaged, or incorrect items.
  • For all other approved returns, customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable unless required by law or due to our error.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • Original packaging, tags, manuals, and accessories must be included.
  • Items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

2. Return Process

Step 1: Request Return Authorization (RMA)

Email us at contact@ecommyz.com and include:

  • Your order number
  • Reason for the return
  • Photos of the item (if defective, damaged, or incorrect)

Step 2: Receive Return Instructions

After reviewing your request, we will provide return instructions and the appropriate return address.

Standard returns are typically sent to:

Yucca Valley Clothing Company LLC / ECOMMYZ Returns
58290 El Dorado Dr
Yucca Valley, CA 92284
United States

In certain cases, an alternate authorized fulfillment partner address may be provided.

Returns sent without prior authorization may be refused or experience processing delays.

Step 3: Ship Your Item

  • Package the item securely using the original packaging whenever possible.
  • Ship using a trackable shipping method.
  • Retain your tracking information until the return process has been completed.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If the item received is defective, damaged during transit, or incorrect due to our error:

  • Return shipping will be provided at no cost to you where applicable.
  • A prepaid return label may be issued.

Customer Preference Returns

For approved returns due to reasons such as:

  • Change of mind
  • Ordering the wrong item
  • Incorrect size selection
  • No longer wanting the product

the customer is responsible for return shipping costs.

4. Refund Processing

Once your return has been received and inspected:

  • Refunds are typically processed within 7 business days.
  • Approved refunds will be issued to the original payment method used during purchase.
  • Financial institutions may require additional processing time before funds appear in your account.

You will receive email confirmation once the refund has been completed.

5. Exchanges and Replacement Items

Because ECOMMYZ products are made to order and produced after an order is placed, we do not maintain traditional physical inventory.

If you require an exchange for a different size or color, please contact us at:

Email: contact@ecommyz.com

Exchange or replacement availability depends on whether the requested product, size, color, or design can be produced and fulfilled through our production and fulfillment partners at the time of the request.

If the requested item cannot be produced or fulfilled, we may offer an alternative resolution, such as a refund or another appropriate solution, depending on the circumstances of the request.

For defective, damaged, or incorrect items caused by our error, please contact us with your order number and supporting photos where applicable. We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, used, washed, or altered
  • Items damaged after delivery due to customer handling
  • Products returned without original packaging, tags, or included accessories
  • Products specifically identified on the product page as non-returnable

Any item designated as non-returnable will be clearly disclosed before purchase.

7. Additional Conditions

  • Approved returns must be shipped within 30 days of receiving return authorization.
  • Customers should retain proof of shipment until the refund has been completed.
  • Lost or damaged return shipments may require carrier investigation before a refund can be issued.
  • We reserve the right to deny returns that do not meet the eligibility requirements outlined in this policy.

8. Return Address Policy

Please do not send returns without first obtaining return authorization.

Standard returns are processed through:

Yucca Valley Clothing Company LLC / ECOMMYZ Returns
58290 El Dorado Dr
Yucca Valley, CA 92284
United States

Depending on the product category, manufacturer, or fulfillment partner, a different authorized return facility may be required.

If an alternative return location applies to your order, the correct return address will be provided in your Return Merchandise Authorization (RMA) email.

Contact Information

Customer Service Opening Hours

  • Monday to Friday: 8:00 AM – 6:00 PM
    Saturday and Sunday: Closed
  • Time Zone: Pacific Time (PT)

🕒 Response Time: We typically respond within 1 business day.