Refund and Returns Policy

Last Updated: 17 February 2026

At ECOMMYZ, we want every customer to feel confident about their purchase.
If something doesn’t meet your expectations, we provide a clear and transparent return and refund process.

Important: Return shipping is free only for defective, damaged, or incorrect items.
For all other returns, customers are responsible for return shipping costs.

Return Window

  • You may return eligible items within 30 days of receiving your order.
  • Items must be unused, in their original condition, and include all packaging, tags, and accessories.
  • Products that are worn, damaged, or altered after delivery are not eligible for a return.

Return Costs

  • Defective, Damaged, or Incorrect Items: Return shipping is free. Please provide photos if possible when contacting us.
  • Change of Mind: You are responsible for return shipping costs. Original shipping fees are non-refundable.

How to Initiate a Return

  1. Contact Us: Email contact@ecommyz.com with your order number and reason for return.
  2. Prepare Your Return: Pack the item securely in its original packaging with all accessories and documentation.
  3. Ship: Use the carrier recommended by our support team or your preferred method. Keep the tracking number for reference.

Refund Processing

  • Once your return arrives and passes inspection, your refund will be processed within 7 business days.
  • Refunds will be issued to your original payment method. Timing may vary depending on your bank or payment provider.

Exchanges

If you need a different size, color, or item, please contact us at
contact@ecommyz.com and we’ll help arrange an exchange quickly.

Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned.
Non-returnable items will be clearly marked on the product page.

Additional Notes

  • Ensure that return items are shipped back within 30 days to be eligible.
  • Keep proof of return shipment until the refund is processed.
  • If a return package is lost or damaged during shipping, we may require a claim with the carrier to process your refund.

Questions & Support

For more details, visit our FAQ page or contact our support team.

Contact Information