Shipping Policy

Last Updated: July 2026

At ECOMMYZ, we are committed to providing clear, transparent, and reliable shipping services for customers throughout the United States.

1. Order Processing

  • Processing Time: 1–2 business days (Monday–Friday)
  • Cut-Off Time: Orders placed after 3:00 PM Pacific Time (PT) will be processed on the next business day.
  • Non-Processing Days: Weekends and public holidays.
  • Dispatch Confirmation: A shipping confirmation email will be sent once your order has been dispatched.
  • Tracking Activation: Tracking information is typically available within 24–48 hours after shipment confirmation.
  • Delivery Address: Orders are shipped to the address provided at checkout. Orders cannot be split across multiple shipping addresses.

Because our products are made to order, processing times begin after successful order confirmation and payment verification.

2. Shipping Destinations

We currently ship only within the United States.

We do not currently offer international shipping unless otherwise stated on our website.

3. Shipping Rates & Delivery Times

Shipping Method Processing Time Transit Time Estimated Total Delivery Time Cost
Standard Shipping 1–2 Business Days 6–8 Business Days 7–10 Business Days Free on orders of $199 or more
Standard Shipping 1–2 Business Days 6–8 Business Days 7–10 Business Days $7.99 on orders under $199

Delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, holidays, high shipping volumes, or other circumstances beyond our control.

4. Shipping Carriers

We use reputable shipping providers, including:

  • USPS
  • UPS
  • FedEx

Carrier selection is determined based on destination, package size, and service availability.

5. Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow up to 48 hours for tracking information to become available within the carrier’s system.

If your package is marked as delivered but you have not received it, please:

  1. Check with household members or neighbors.
  2. Contact the shipping carrier directly.
  3. Contact our customer support team if additional assistance is needed.

6. Delivery Delays

If your order has not arrived within the estimated delivery window, please contact us at:

Email: contact@ecommyz.com

Please include:

  • Your order number
  • Full name used for the order

We will work with the carrier to investigate the shipment status.

7. Shipping Information Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please verify all information before placing an order.

If you need to update your shipping address, contact us immediately. While we will make reasonable efforts to assist, address changes cannot be guaranteed once order processing has begun.

8. Lost, Refused, or Undeliverable Packages

If a package is lost in transit, please contact us within 30 days of the last tracking update so we can investigate with the carrier.

Orders returned due to:

  • Incorrect addresses
  • Failed delivery attempts
  • Refused delivery

may require additional shipping charges before reshipment can be arranged.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

  • Your order number
  • Clear photographs of the item
  • Clear photographs of the packaging (if applicable)

After review, we will provide an appropriate resolution, which may include a replacement, exchange, or other remedy in accordance with our Return & Refund Policy.

10. Production & Fulfillment

ECOMMYZ products are made to order after purchase.

Orders are produced through our U.S.-based production and fulfillment partners and shipped using USPS, UPS, FedEx, or another tracked carrier depending on destination and service availability.

11. Contact Information

Customer Service Opening Hours

  • Monday to Friday: 8:00 AM – 6:00 PM
    Saturday and Sunday: Closed
  • Time Zone: Pacific Time (PT)

🕒 Response Time: We typically respond within 1 business day.