Shipping Policy
Last Updated: July 2026
At ECOMMYZ, we are committed to providing clear, transparent, and reliable shipping services for customers throughout the United States. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
- Processing Time: 1–2 business days (Monday–Friday)
- Cut-Off Time: Orders placed after 3:00 PM Pacific Time (PT) will be processed on the next business day.
- Non-Processing Days: Weekends and U.S. public holidays.
- Shipping Confirmation: A shipping confirmation email will be sent once your order has been shipped.
- Tracking Activation: Tracking information is typically available within 24–48 hours after shipping confirmation.
- Delivery Address: Orders are shipped to the address provided during checkout. Orders cannot be split across multiple shipping addresses.
Because our products are made to order, processing begins after successful order confirmation and payment verification.
2. Shipping Destinations
We currently ship within the United States only.
3. Shipping Rates & Delivery Times
| Shipping Method | Processing Time | Transit Time | Estimated Total Delivery Time | Cost |
|---|---|---|---|---|
| Standard Shipping | 1–2 Business Days | 6–8 Business Days | 7–10 Business Days after the order is placed | Free on orders of $199 or more |
| Standard Shipping | 1–2 Business Days | 6–8 Business Days | 7–10 Business Days after the order is placed | $7.99 on orders under $199 |
The estimated total delivery time is the overall expected timeframe from the date the order is placed through delivery. Processing and transit estimates are provided for transparency and may vary depending on production, carrier handling, destination, and other fulfillment conditions.
Delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, holidays, high shipping volumes, incorrect shipping information, or other circumstances beyond our control.
4. Shipping Carriers
We ship orders using trusted carriers, including:
- USPS
- UPS
- FedEx
- Or another tracked carrier depending on destination and service availability
Carrier selection is based on destination, package size, and service availability.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available in the carrier’s tracking system.
If your tracking indicates that your package has been delivered but you have not received it, we recommend that you:
- Check around your delivery location.
- Ask household members or neighbors if they accepted the package.
- Contact the shipping carrier directly.
- Contact our customer support team if you require additional assistance.
6. Delivery Delays
Orders are normally delivered within the estimated timeframe. However, delivery delays may occasionally occur due to circumstances outside our control, including:
- Severe weather
- Carrier service interruptions
- Peak holiday shipping periods
- Natural disasters
- Incorrect or incomplete shipping addresses
If your order has not arrived within the expected delivery window, please contact us at [email protected] and include:
- Your order number
- Your full name
We will work with the shipping carrier to investigate the shipment.
7. Shipping Information Accuracy
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review your shipping details before submitting your order.
If you need to update your shipping address, contact us immediately. While we will make reasonable efforts to assist, address changes cannot be guaranteed once order processing has begun.
8. Lost, Refused, or Undeliverable Packages
If your package has not arrived within 5 business days after the end of the estimated delivery window (i.e., no delivery by business day 15 after your order was placed),please contact us within 30 days of that date so we can begin an investigation with the shipping carrier.
Orders returned because of:
- Incorrect shipping addresses
- Failed delivery attempts
- Refused deliveries
may require additional shipping charges before reshipping can be arranged.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:
- Your order number
- Clear photographs of the item
- Clear photographs of the packaging (if applicable)
After reviewing your claim, we will provide an appropriate resolution in accordance with our Returns & Refund Policy. This may include a replacement, exchange (subject to product availability), or refund where applicable.
10. Production & Fulfillment
All ECOMMYZ products are made to order after an order is successfully placed.
Orders are processed within 1–2 business days before shipping. Standard shipping transit typically takes 6–8 business days, resulting in an estimated total delivery time of 7–10 business days after the order is placed.
Products are produced through our U.S.-based production and fulfillment partners and shipped using USPS, UPS, FedEx, or another tracked carrier depending on destination and service availability.