Warranty Policy

Last Updated: July 2026

At ECOMMYZ, we stand behind the quality of our products. This Warranty Policy explains the coverage, eligibility, and process for warranty claims.

1. Warranty Coverage

All products purchased from ECOMMYZ include a 90-day limited warranty from the date of delivery.

This warranty covers:

  • Manufacturing defects
  • Faulty materials
  • Workmanship issues

If your item arrives defective or develops a verified manufacturing defect within the warranty period under normal use, we will offer a replacement or refund after review at no additional cost.

2. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, accidents, or improper handling
  • Unauthorized modifications or alterations
  • Normal wear and tear
  • Products used outside their intended purpose
  • Items purchased from unauthorized sellers or third parties

3. Warranty Period

  • Warranty duration: 90 days from the date of delivery
  • Replacement items: Covered for the remaining period of the original warranty

The warranty period begins once the product is delivered to the customer.

4. How to File a Warranty Claim

To file a claim, please contact us at:

Email: contact@ecommyz.com

Include the following details:

  • Order number
  • Product name or details
  • Description of the issue
  • Clear photos or videos (if applicable)

Our team may request additional information or provide return instructions if necessary.

5. Resolution Process

Once your claim has been reviewed and approved, we will determine the appropriate resolution based on the nature of the issue and warranty eligibility.

Approved warranty claims may qualify for:

  • Replacement of the item
  • Refund of the purchase price, where appropriate

All warranty decisions are made following review of the submitted information and the terms of this Warranty Policy.

6. Legal Rights

This warranty is provided in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits your statutory rights.

7. Contact Information

Customer Service Opening Hours

  • Monday to Friday: 8:00 AM – 6:00 PM
    Saturday and Sunday: Closed
  • Time Zone: Pacific Time (PT)

🕒 Response Time: We typically respond within 1 business day.